ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more efficient and improve customer satisfaction.

What benefits will it bring to my business or organization? 

Implementing a quality management system will help you:

• Assess the overall context of your organization to define who is affected by your work and what they expect from you. This will enable you to clearly state your objectives and identify new business opportunities.

• Put your customers first, making sure you consistently meet their needs and exceed their expectations. This can lead to repeat custom, new clients and increased business for your organization.

• Work in a more efficient way as all your processes will be aligned and understood by everyone in the business or organization. This increases productivity and efficiency, bringing internal costs down.

• Meet the necessary statutory and regulatory requirements.

• Expand into new markets, as some sectors and clients require ISO 9001 before doing business.

• Identify and address the risks associated with your organization.

How do I get started?

There are many ways an organization can implement a quality management system. In-depth advice is available from a number of different resources, including the publication ISO 9001 for small businesses – What to do, but here are a few tips to get you started.

Tip 1 – Define your objectives. Why do you want to implement the standard?

Tip 2 – Make sure senior management is on board. It is crucial that everyone – from the top down – is supportive of the initiative and its objectives. If you are struggling with this, publications such as Reaping the benefits of ISO 9001 and ISO 9001 : Debunking the myths might help.

Tip 3 – Identify your organization’s key processes for meeting your objectives as well as your customers’ needs. Within each of these processes, make sure you understand your customers’ requirements and can guarantee that these are met – each and every time. This will form the basis of your quality management system.

Why  get  ISO 9001 certified  with  CSB?

Our team of expert auditors is here to be your partner on every aspect of the journey to ISO 9001 certification.  They can help you demonstrate your commitment to best practice through globally recognised quality management system certification.  Certification  by independent 3rd party  might reassure customers that your products and services are in line with their expectations – and might in some cases be a prerequisite to working.